Multi-Location Service Company: Cashflow and Pricing Reset

Measured Outcomes

Challenge

Each location followed different pricing logic and reporting cadence, resulting in volatile margins and poor short-term cash visibility.

What Changed

Introduced unified pricing rules, weekly branch-level margin tracking, and a cashflow review rhythm linked to operational decisions.

Implementation Highlights

• Standardized service pricing guardrails by job type and complexity.
• Built branch-level margin dashboards with weekly variance alerts.
• Introduced a rolling 13-week cashflow process tied to receivables actions.
• Defined ownership for commercial exceptions and discount approvals.

Impact

Cashflow predictability improved and margin leakage reduced across locations.

Key Outcomes

• Leadership could make hiring and spend decisions with clearer risk visibility
• Commercial discipline improved without slowing sales velocity
• Branch-level profitability became transparent and actionable